Shanghai Dongchang Automobile Xuelai Sales Service Co., Ltd.

A member of Dongchang Auto, the 5-time National Top 10 Auto Dealers winner, Well-known Trademark and Well-known Brand of Shanghai, Shanghai Dongchang Automobile Xuelai Sales Service Co., Ltd. is the Shanghai GM authorized sales and service center for Chevrolet.

Located at 1468#, Yuqiao Road, Pudong District, Shanghai, Shanghai Dongchang Automobile Xuelai Sales Service Co., Ltd. takes the lead in auto sales of Shanghai, which has been honored by Shanghai GM as "National 4-star Sales Service Center" and by main engine plant as "2006 Asia-Pacific Sales Master".
To facilitate information collection and internal management, we have established complete CRM online system, and feedback and processing of daily information between Dongchang and Shanghai GM are realized with DMS and DSM systems. The establishment of online system not only expedites the managerial procedure but also ensures the timeliness and high efficiency of enterprise management.

Adhering to the service concept of "Honest, Normative and Professional", Shanghai Dongchang Automobile Xuelai Sales Service Co., Ltd. conducts customer callback on a regular basis to ensure the most careful attitude under the customer satisfaction oriented principle of Shanghai GM. We have established a complete set of marketing systems and networks, as well as world leading marketing philosophy. Together with sales personnel who have received special training, we ensure that you will have satisfactory experience of world class sales and after-sales services.

Shanghai Dongchang Automobile Xuelai Sales Service Co., Ltd.
Address: 1468#, Yuqiao Road, Pudong District, Shanghai Post Code: 201204
96800, Auto Service Expert
Sales Hotline: 021-68937999
Fax: 021-68938874
E-mail: dcxl@dcchevrolet.com.cn
Chevrolet Flagship Store: 1468#, Yuqiao Road, Pudong District, Shanghai
Chevrolet Nanhui Store: 9828#, Hunan Highway, Shanghai

Dongchang Auto Overview

Dongchang Auto is a consortium of Auto sales and service enterprises. The affiliates are mainly engaged in Auto sales, parts and components, maintenance and second-hand Auto transaction.Dongchang Auto has established "Dongchang Auto Culture & Recreation Street" on Huamu Street, Pudong District.

Dongchang Auto is a Famous Trademark and a Famous Brand of Shanghai, and one of Top 10 Auto Dealers in China. Providing franchised distribution and agency services for domestic and international famous brands, we owns 10s (Sales, Service, Supply of spare parts, and Survey) centers and after-sales service centers for a number of brands including: Shanghai GM Buick, Chevrolet, Cadillac, Shanghai Volkswagen, Skoda, SAIC Roewe, FAW Toyota, Guangzhou Toyota, Beijing Hyundai, FAW Audi, Dongfeng Nissan, Guangzhou Honda, Chang'an Ford, and Lexus.

The Integrated Sales and Service Network of Dongchang Auto has covered all over Shanghai, and spread to the Yangtze River Delta including Suzhou and Hangzhou.

Dongchang Auto provides various services including mortgage, insurance, registering, Auto beauty, auto club, and driver training school.

ISO9001 (2000 Version) certified, Dongchang Auto has become an industrial leader in terms of auto sales and after-sales services in the auto sales and service industry of Shanghai.

In addition to the title of "National Top 10 Auto Dealers" for continuous five years, Dongchang Auto has received a good many honors including Shanghai Well-known Auto Seller, Shanghai Trustworthy Auto Seller with Customer Satisfaction, Best 10 Auto Sales & Marketing Elites in Shanghai, and Best 10 Auto Sales & Marketing Groups in Shanghai.

As a service brand, Dongchang Auto, adhering to the corporate philosophy of "Excellent Service Forever" and the brand positioning of "Honest, Normative and Professional", strives to establish an image of "Reliable Auto Service Expert" among customers. Industrial leading Honest Service Social Monitoring Network has also been established together with 96800, Auto Service Expert platform. 96800, Auto Service Expert is a Model Working Group of Shanghai and one of the best call centers in China. Dongchang Auto is striding forward to the target of an "international, professional and networked" auto service group.

Address: 1281-1317#, Pujian Road, Pudong District, Shanghai
Post Code: 201204
Tel.: 96800
Fax: 86-021-68456625
E-mail: dc96800@shdongchang.com
For more information, please visit our web site
Dongchang Auto Portal: http://www.dcauto.com.cn

Web sites for Brands under Dongchang Auto:

96800, Auto Service Expert

Dongchang Auto "96800, Auto Service Expert", the "special, dedicated and professional" auto service hotline. The so-called "special" refers to all-round customer support with over 100,000 pieces of auto-related information (Auto Service Knowledge Base) accumulated in years' service; "dedicated" to that each detail, however tiny, will be included in the "Know-all"; and "professional" to that one-for-one expert consultancy are provided to customers to solve any complicated problems.

"96800, Auto Service Expert" has been recognized by more and more customers as the most important channel between Dongchang Auto and customers. Now extensive customers have access to the featured services through "consultancy, complaint, rescue and reservation".

In line with the philosophy of being "Honest, normative and professional", "96800, Auto Service Expert" is engaged in making more people understand auto and enjoy the happiness auto may bring. In addition to the service demands of auto customer, 96800 also bear more extensive social responsibilities, which assume the responsibilities of an enterprise citizen through the communication with police, traffic police, industrial and commercial administration, auto associations, banks, and insurance companies. Dongchang Auto "96800, Auto Service Expert" has received a number of honors including "Best Call Center in China", "Shanghai Model Working Group" and "Pudong District Model Group".

With the popularization of auto among ordinary families, high-quality and fast services have become customer focus. Dongchang Auto "96800, Auto Service Expert" will constantly improve service quality and provide satisfactory services to customers.